We deliver our Kelly Lou 2 You postal boxes to all Irish addresses (including Northern Ireland)
Our postal boxes are dispatched on Wednesdays. You’ll receive an email confirming when your order is on its way.
Delivery is usually next day but please allow 2 working days after dispatch. Please allow extra time around bank holidays and busy periods.
We can accept orders up to 10pm the day before dispatch.
At present, we dispatch our postal boxes on Wednesdays only. Orders can be collected Monday – Saturday from our cafe in Portlaoise.
Yes! Our postal boxes make a lovely gift for a birthday, a thank you or a little surprise. Simply enter the recipient’s name and delivery address at checkout.
A few thoughtful words make a sweet delivery even more special. If you’d like to include a gift message, you can choose from one of our gift postcards for the added cost of €1 and tell us what message you would like us to put on the back of the card.
Whilst we recommend they should be consumed as soon as possible, they will keep fresh for up to 3 days stored in an airtight container in a cool dry place.
All our bakes contain wheat (gluten), eggs and milk. Depending on the flavour, they may contain additional allergens. We also bake in a kitchen that handles nuts and soya. Please visit our Allergen Information page for full details on each bake before ordering.
Yes! Every bake is handmade by our team in our Portlaoise bakery, using the best ingredients and no added preservatives. From mixing to packing, we put care into every box.
Please email cakes@kellylou.com with your order number and description of the issue. If your order has arrived badly damaged please include photographs of the bakes & packaging so we can look into it.
Please contact us as soon as possible, quoting your order number. If we haven’t started preparing your order, we’ll do our best to accommodate changes or arrange a cancellation and refund. Once preparation has begun, we’re unable to accept cancellations or changes.
As our bakes are perishable food items, we don’t accept returns for a change of mind. If your order arrives damaged, incorrect or there’s a problem with its quality, please contact us so we can put things right. This does not affect your statutory rights.
Our boxes come with a set selection of flavours, so we’re unable to offer swaps or substitutions. You’ll find the flavours listed in each box’s description to help you choose your favourite combination.
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