Celebration cakes FAQ

Most frequent questions and answers

HOW DO I PLACE MY ORDER WITH YOU?

The simplest way to order your cake is through our website. We have a large range of cakes to choose from. Alternatively you can visit our cafe in Parkside to place an order or you can contact us by phone, email*, Facebook message or through the contact form on this website. Please allow at least 3 working days for a reply.
*For cake enquiries please email cakes@kellylou.com
For wedding cake enquiries please email weddings@kellylou.com

HOW FAR IN ADVANCE SHOULD I BOOK MY CAKE WITH YOU?

As soon as you can. We take orders on a first come, first serve basis and have limited availability.

DO I NEED TO PAY A DEPOSIT?

We require a minimum €20 booking fee on all celebration cakes. Wedding cakes require a non-refundable €100 booking fee to secure the date. Please visit our Weddings page for information about ordering wedding cakes.

CAN I CHANGE MY ORDER ONCE IT'S BEEN PLACED?

Depending on our bakery schedule we will endeavour to change any order with 4 working days notice. We need a minimum of 4 weeks notice for any changes to wedding cake designs.

WHAT'S YOUR CANCELLATION POLICY?

We offer a refund if you need to cancel your celebration cake order within 5 days of it’s collection date.

For wedding cakes we offer a full refund (less booking fee) if you cancel more than 6 months from the wedding date, 50% refund (less booking fee) 3-6 months notice. We cannot offer any refund for notice of less than 3 months

If you need to re-schedule your wedding date we will do our utmost to accommodate you but we may have another booking for that date. If we can’t accommodate you the above refund policies will apply.

I'VE LEFT MY CAKE TO THE LAST MINUTE. IS THERE ANY CHANCE YOU CAN SQUEEZE MY ORDER IN?

Depending on our bakery schedule, we might be able to squeeze in your order (but we can’t promise!)! Please contact us directly by telephone to see if we can fit you in.

DO YOU MAKE 3D SHAPED CAKES? I'D LIKE A CAKE IN THE SHAPE OF A CAR..

Sorry! We don’t make 3D shaped cakes

CAN YOU WRITE A PERSONALISED MESSAGE ON MY CAKE?

Yes, we can. (no explicit content)

I'D LIKE A ***** CAKE FOR A HEN PARTY?

We do not make explicit cakes

I'VE SEEN A CAKE ANOTHER CAKE MAKER'S INSTAGRAM FEED THAT I REALLY LIKE. CAN YOU MAKE THE SAME?

While we love to use pictures you send as inspiration, we rather not exactly copy another cake design, preferring to give you a special and unique cake.

DO YOU MAKE VEGAN CAKES?

No sorry! All of our cakes contain flour, eggs, milk and butter and we are unable to substitute these ingredients in our recipes.

HOW ABOUT GLUTEN FREE/DAIRY FREE/NUT FREE?

Our sponge cakes contain butter, wheat flour, eggs and nuts and are made in an environment that handles nuts and soya. We can offer ‘gluten free friendly’ biscuit cake made with gluten free ingredients but we cannot guarantee that the cake will not contain traces of these elements due to the nature of our production. We accept no liability for a customer suffering an allergic reaction from consuming our cakes.

We do not make dairy free cakes.

WHAT'S THE BEST WAY TO TRANSPORT MY CAKE ONCE I COLLECT IT FROM YOU?

Keep the cake box flat in the boot of your car and transport home as soon as possible. The boot is the flattest and most stable part of the car. Try to avoid putting it on a seat or in some-one’s lap, as it can cause the cake to slope during transportation and the cake may fall if the car brakes suddenly (it has happened!)

Fresh cream cakes need to be refrigerated as soon as possible after collection.

WILL MY CAKE BE OK IN THE FRIDGE OVERNIGHT IF I COLLECT IT THE DAY BEFORE MY PARTY?

We prefer that you don’t refrigerate your cake – unless it has fresh cream or cream cheese and we tell you to! Storing a buttercream cake in the fridge can make the cake stale quicker. Leave your cake covered in its box in a cool dark dust-free room away from direct sunlight and heat and it will be fine the next day.

DO YOU DELIVER?

Delivery availability will depend on our bakery schedule. We can deliver within a one hour drive radius. A mimimum order charge may apply as well as a delivery charge. Please contact us for information.

WHAT ARE YOUR OPENING HOURS?

Our café in Parkside, Portlaoise is open 8.30am-5.00pm Monday to Saturday and 10am-4.30pm on Sundays & Bank Holidays. More information about our cafés here