All booking fees are non-refundable and non-transferrable except in exceptional circumstances, for example, if we are unable to fulfil your order as agreed.
Any amendments need to be made 4 weeks before the wedding date to allow for changes to our schedule, and cannot be guaranteed. Significant amendments may incur an additional cost, and the balance will be adjusted accordingly.
In the event of a cancellation by yourselves, charges are as follows;
- More than 6 months prior to the date = booking fee only.
- 3-6 months prior to the date = booking fee plus half the remaining cost.
- Less than 3 months prior to the date = full amount
- Any booking fees previously paid are non-refundable.
Any work already undertaken towards your order, including ordering in supplies specifically to meet your order will incur further charges.
In the event of a wedding postponement, the payment due remains the same as a cancellation. If you postpone within 90 days of the wedding half the remaining cost will be due on the original payment date. If you postpone less than one month prior to the wedding, the outstanding balance remains payable on the original due date. Subject to availability we will carry any monies paid forward to the new wedding date. Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation. Postponements may also be subject to an increase in costs, in line with the annual cost of inflation, dependant on the duration of the postponement.
Kelly Lou Cakes has the right to refund in whichever way they deem suitable, including vouchers and aims to refund within a month of cancellation.
Kelly Lou Cakes has the right to not refund at all dependent on circumstances. All refunds will be carefully considered by Kelly Lou Cakes